Payment Options
How CEREVITY handles billing, accepted payment methods, fees, and refunds. CEREVITY operates on a private-pay basis. For current rates, see our pricing page.
In Plain English
CEREVITY is private-pay. We don't bill insurance directly, but we can provide a receipt you may submit to your insurance for possible out-of-network reimbursement. Payment is required at the time of service, and a valid payment method must be on file before any session is confirmed.
Private-Pay Model
CEREVITY operates on a private-pay basis. Clients pay directly for services rather than relying on insurance benefits. This model offers several advantages our clients value:
- Privacy: services are not reported to insurance carriers and do not appear on insurance records or explanations of benefits
- No diagnostic requirement: a billable diagnosis is not required to receive care
- Flexibility: session length, frequency, and modality are determined clinically rather than dictated by insurance authorization rules
- Continuity: care is not interrupted by insurance plan changes, network restrictions, or coverage denials
Accepted Payment Methods
Credit Card
Visa, Mastercard, American Express, Discover
Debit Card
Major debit cards processed securely
HSA / FSA
Eligible health savings and flexible spending accounts accepted
All payment information is processed through PCI-compliant payment processors. CEREVITY does not store full credit card numbers on its systems.
Billing & Authorization
By scheduling a session, you authorize CEREVITY Health, Inc. to charge the payment method on file for:
- Confirmed scheduled sessions, charged at the time of service
- Late cancellation and no-show fees as described in our Session Policies
- Any other agreed-upon services or materials
You are responsible for keeping a valid payment method on file. If a payment method becomes invalid or is declined, future sessions may be paused until the issue is resolved.
Fees & Charges
Current session rates and ancillary service fees are published on our pricing page. Rates may change from time to time; the rate in effect at the time of service applies.
Session Fees
50-minute, 90-minute, and 3-hour intensive sessions are billed at the rates published on our pricing page.
Late Cancellation & No-Show
Sessions cancelled or rescheduled with less than 24 hours' notice, and no-shows, are billed at the full session rate.
Late Payments
If a payment is declined or otherwise unsuccessful, we will attempt to contact you to update your payment method. Repeated unsuccessful payments may result in:
- Pausing future scheduled sessions until the balance is resolved
- Application of a late fee, where permitted by law
- Referral of past-due balances to a collections agency, where applicable
Refunds
CEREVITY does not generally provide refunds for completed sessions. Refunds may be issued in limited circumstances, including:
- Duplicate charges
- Billing errors made by CEREVITY
- Charges made to a payment method without authorization
Refund requests should be submitted in writing to the contact below and will be reviewed within ten (10) business days.
Receipts & Insurance Reimbursement
You will receive a receipt confirming each payment processed by CEREVITY. If your insurance plan offers out-of-network mental health benefits, you may be eligible to submit documentation for partial reimbursement. Coverage and reimbursement are determined solely by your insurance carrier and are not guaranteed.
Note on insurance reimbursement
Submitting documentation to your insurance carrier may result in your sessions being recorded in your insurance file. Many of our clients choose private-pay specifically to avoid this. Consider whether reimbursement is worth the disclosure of treatment to your insurance carrier.
Disputed Charges
If you believe a charge is incorrect, please contact us first using the information below. We aim to resolve billing concerns directly and quickly. Initiating a chargeback through your card issuer without first attempting to resolve the issue with us may result in suspension of services pending resolution.
Contact Us
CEREVITY Health, Inc. — Billing
Billing inquiries are addressed within five (5) business days.
Suite 319
Lakewood, CA 90712
Attn: Billing
⚠️ Crisis Resources
If you are experiencing a mental health crisis or having thoughts of suicide, please reach out immediately:
988 Suicide & Crisis Lifeline: Call or text 988
Crisis Text Line: Text HOME to 741741
National Alliance on Mental Illness (NAMI): 1-800-950-NAMI (6264)
Version History
| Version | Date | Summary |
|---|---|---|
| 1.0 | May 3, 2026 | Initial publication of comprehensive Payment Options page. |