Privacy Policy
How CEREVITY Health, Inc. collects, uses, safeguards, and shares your personal information when you visit cerevity.com or receive services through our nationwide network of independent licensed clinicians.
In Plain English
CEREVITY Health, Inc. takes your privacy seriously. This page explains what information we collect, how we use it, who we share it with, and the rights you have. Protected health information (PHI) is governed by separate, stricter rules under our HIPAA Notice of Privacy Practices.
Introduction & Scope
Welcome to CEREVITY Health, Inc. ("CEREVITY," "we," "our," or "us"). We operate a nationwide network of independent licensed clinicians who provide private-pay mental health services through secure telehealth.
This Privacy Policy applies to information collected through our website at https://cerevity.com, our intake and scheduling systems, and our service-related communications. Protected Health Information (PHI) created or received in the course of treatment is governed by our separate HIPAA Notice of Privacy Practices, which controls in the event of any conflict with this Privacy Policy.
By using our website or services, you agree to the practices described here.
Information We Collect
Information You Provide Directly
We collect information you give us when you create an account, schedule a consultation, communicate with us, complete intake forms, or attend therapy sessions. This may include:
- Identifiers: full name, email address, phone number, mailing address, date of birth
- Account credentials: username and password for the client portal
- Payment information: credit card details (processed by PCI-compliant payment processors; CEREVITY does not store full card numbers)
- Health-related information: intake responses, presenting concerns, treatment goals, session content, and clinical notes (governed by HIPAA)
- Communications: messages you send through our portal, contact forms, email, or SMS
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies, server logs, and analytics tools:
- Browser type, operating system, and device identifiers
- IP address and approximate geographic location
- Pages viewed, time spent on pages, and referring URLs
- Date and time of access
Information from Third Parties
We may receive limited information from clinicians within our network, payment processors, and analytics providers in the course of administering services and improving the platform.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Coordinating appointments, processing payments, maintaining the clinical record, and facilitating secure communication between you and your clinician.
Operations & Quality
Administering our network, maintaining our platform, and improving the client experience.
Communications
Responding to inquiries, sending appointment reminders, sharing service updates, and (with consent) marketing communications you can unsubscribe from at any time.
Legal & Compliance
Meeting our legal, regulatory, and ethical obligations, including HIPAA, state telehealth laws, and applicable privacy statutes.
Sharing & Disclosure
We do not sell your personal information. We share information only as described below:
- With your clinician: within our network, to deliver care
- With service providers: vendors performing functions on our behalf (e.g., telehealth platform, electronic health record, secure messaging, payment processing) under written agreements that restrict use and require appropriate safeguards, including Business Associate Agreements where applicable
- With your consent: any other disclosure you authorize in writing
- For legal reasons: to comply with subpoenas, court orders, mandatory reporting laws, or to protect the rights, safety, or property of CEREVITY, our clients, or others, as permitted or required by law
- In a business transaction: in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections
How We Protect Your Information
We implement administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption of data in transit (TLS) and at rest where applicable
- Role-based access controls limiting staff access to information they need to perform their duties
- Electronic health record and telehealth systems operated to HIPAA security standards
- Workforce training on privacy and security obligations
- Ongoing monitoring, vulnerability management, and incident response procedures
No method of electronic transmission or storage is 100% secure. While we apply commercially reasonable safeguards, we cannot guarantee absolute security and encourage you to take precautions when transmitting sensitive information online.
Your Privacy Rights
Depending on your state of residence, you may have the following rights with respect to your personal information. CEREVITY honors the rights below for all U.S. residents regardless of state, except where applicable law requires a different scope:
To exercise any of these rights, contact us using the information in Section 12. We will respond within 30 days of receiving a verifiable request, and may request information necessary to verify your identity. Where rights conflict with HIPAA's individual rights, the HIPAA Notice of Privacy Practices controls for protected health information.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve user experience. You can control cookies through your browser settings. We honor recognized opt-out signals such as Global Privacy Control (GPC) where required by law.
Text Messaging
With your consent, we send service-related text messages, including appointment reminders and confirmations, therapist match notifications, scheduling and cancellation confirmations, and replies to messages you send us. Message frequency varies with your use of our services. Message and data rates may apply.
You can text us at (844) 507-2342. Messages you send to that number are received, logged, and timestamped automatically, and are answered during support hours. Text messages are not encrypted end to end by your carrier; do not include detailed clinical information in a text.
Reply STOP to any message to opt out of texts, or HELP for assistance. Opting out of text messaging does not cancel any appointment and does not change your obligations under our Session Policies; the client portal remains available for scheduling and cancellations. We do not send marketing by text without separate consent, and we do not sell or share mobile numbers or texting consent with third parties for their own marketing.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before sharing information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date and version number at the top of this page and, where appropriate, provide additional notice. Material changes affecting how we use your information will be communicated through the website or by email where contact information is on file.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy or your information can be directed to:
CEREVITY Health, Inc.
We respond to verified privacy requests within 30 days.
Suite 319
Lakewood, CA 90712
⚠️ Crisis Resources
If you are experiencing a mental health crisis or having thoughts of suicide, please reach out immediately:
988 Suicide & Crisis Lifeline: Call or text 988
Crisis Text Line: Text HOME to 741741
National Alliance on Mental Illness (NAMI): 1-800-950-NAMI (6264)