Terms of Service

Acceptance of Terms

By accessing cerevity.com, creating an account, scheduling a consultation, or otherwise using services provided by CEREVITY Health, Inc. ("CEREVITY," "we," "our," "us"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, please do not use our website or services.

About CEREVITY

CEREVITY Health, Inc. is a Delaware corporation that operates a nationwide network of independent licensed clinicians. CEREVITY administers the platform, including scheduling, billing, secure communication, and clinical records, while clinical care is delivered by independently licensed clinicians who maintain professional decision-making authority within their scope of practice and applicable laws.

Use of CEREVITY does not create an employer–employee relationship between you and any clinician, nor does it modify the independent professional judgment of any clinician within the network.

Eligibility

To use CEREVITY's services, you must:

• Be at least 18 years of age
• Be physically located in the United States at the time of each session
• Provide accurate, current, and complete information during intake and registration
• Have the legal capacity to enter into a binding agreement

CEREVITY does not provide services to individuals located outside the United States. Clinician availability and licensure may vary by state.

Services Offered

CEREVITY's nationwide network provides private-pay individual, couples, and family therapy delivered by secure telehealth in three session formats:

CEREVITY does not provide emergency or crisis services. If you are experiencing a mental health emergency, call 988 or 911, or go to your nearest emergency room.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and truthful information during registration and intake
• Keep your contact information current
• Notify us immediately of any unauthorized use of your account
• Use a private, secure connection for telehealth sessions

Payment & Billing

CEREVITY operates on a private-pay basis. Specific rates, accepted payment methods, and billing schedules are described in our Payment Options page. You authorize CEREVITY to charge the payment method on file for scheduled sessions and any applicable fees in accordance with the policies in effect at the time of service.

CEREVITY does not bill insurance directly. You may request a receipt suitable for submission to your insurance carrier; reimbursement and benefits are determined solely by your carrier and are not guaranteed.

Cancellation & Refunds

Specific cancellation terms, late fees, and no-show charges are described in our Session Policies. By scheduling a session, you agree to those policies as part of these Terms.

Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Record, photograph, or capture screenshots of sessions without written consent from your clinician and CEREVITY
• Share account credentials or impersonate another person
• Attempt to interfere with the security or operation of our website or systems
• Reverse engineer or scrape the website or platform
• Submit false, misleading, or harmful content

Intellectual Property

All content on cerevity.com, including text, graphics, logos, the CEREVITY name and brand, software, and underlying architecture, is owned by CEREVITY Health, Inc. or its licensors and is protected by U.S. and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

Disclaimers

This Section 10 does not limit any non-waivable rights you may have under applicable consumer protection or healthcare laws.

Limitation of Liability

Nothing in these Terms limits liability that cannot be limited under applicable law, including in cases of professional malpractice, gross negligence, or willful misconduct.

Indemnification

You agree to defend, indemnify, and hold harmless CEREVITY Health, Inc., its affiliates, and contracted clinicians from any claims, damages, or expenses arising from your breach of these Terms, your violation of applicable law, or your misuse of the services.

Dispute Resolution

We hope to resolve any disputes informally. If we cannot, you agree that any dispute arising out of or relating to these Terms or our services will be resolved through binding individual arbitration administered by a reputable arbitration provider, except that either party may seek relief in small claims court for qualifying disputes. You waive the right to participate in a class action or class-wide arbitration to the extent permitted by law.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles, except where superseded by mandatory state or federal law applicable to telehealth services in the state where you receive care.

Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with an updated effective date and version number. Continued use of our website or services after changes take effect constitutes your acceptance of the revised Terms.

Contact Us

Questions or concerns regarding these Terms can be directed to: