Terms of Service → Client & Practice Agreement

Effective Date: January 13, 2025
Last Updated: April 6, 2025

1. Introduction

Welcome to CEREVITY, Licensed Clinical Social Worker, P.C. (“CEREVITY,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website https://cerevity.com (the “Site”) and all services we provide, including virtual mental health therapy (the “Services”).

By using our Site or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not access or use our Services.

2. Eligibility

You must be at least 18 years old to use our Services. By using our Site or Services, you confirm that you meet this requirement and are legally capable of entering into a binding agreement.

3. Our Services

CEREVITY offers virtual mental health services delivered by licensed clinical social workers and other qualified professionals. Services are currently available only to individuals physically located in the state of California at the time of service.

Our Services are not intended for crisis situations. If you are experiencing an emergency, call 911 or go to your nearest emergency room.

4. User Accounts

You may be required to create an account to access certain features. You agree to:

  • Provide accurate and up-to-date information

  • Maintain the confidentiality of your account credentials

  • Notify us immediately of any unauthorized use of your account

You are solely responsible for all activities that occur under your account.

5. Payments and Refunds

Some Services may require payment. You agree to:

  • Pay all applicable fees at the time of service

  • Provide accurate billing information

  • Understand that payments are processed via third-party platforms

Refund Policy:
Fees are generally non-refundable, except as required by law or under exceptional circumstances, evaluated case-by-case. Please contact us if you believe you are entitled to a refund.

6. Prohibited Use

You agree not to:

  • Violate any applicable law

  • Use our Services to harass or harm others

  • Interfere with the functionality of the Site or Services

  • Attempt to access unauthorized areas of the system

7. Intellectual Property

All content, trademarks, graphics, and materials on our Site and Services are owned by CEREVITY or licensed to us and are protected under intellectual property laws. You may not copy, reproduce, or distribute any materials without prior written permission.

8. Disclaimers

CEREVITY provides Services “as-is” and “as-available.” We do not guarantee outcomes, availability, or error-free performance. While we strive for high-quality care, no online service can replace individualized medical advice or emergency care.

9. Limitation of Liability

To the fullest extent permitted by law, CEREVITY shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our Services. Our total liability will not exceed the amount paid by you in the twelve (12) months preceding any claim.

10. Indemnification

You agree to indemnify and hold harmless CEREVITY, its providers, affiliates, and employees from any claims or liabilities arising from your use of the Services or violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of courts located in California for any disputes.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site or Services after such changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact:

CEREVITY, Licensed Clinical Social Worker, P.C.
[Phone: (562) 295-6650]
[Address: 3217 East Carson Street, Suite 319, Lakewood, CA 90712]